Customer Support

We realise that supporting our customers is a key to a long term partnership — therefore our relationship has only just begun when the machine is sold.

The old adage may have been written specially for LONMADI / KWINTMADI that The salesman sells the first machine to a customer, and the service department through good support sell the next ten!!

We have qualified teams of professionals at service depots in almost all biggest cities of European Russia. They regularly update their skills with training at supplier manufacturing locations in Germany, Austria, UK and USA.

Our vehicle based engineers can carry out the majority of repairs on site, including computer diagnostics the larger repairs tending to be carried out in one of our well equipped service bases. We have in house machine shop, engine test bed and fuel pump stand.

Our parts warehouse holds over half a million items and unusual items can be supplied in a few days.

Many customers take advantage of our extended warranty up to 3 years, service contracts and fixed price work to minimize the financial uncertainty of operating large fleets of plant.

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